The vast majority of existing COTS Case Management Systems are simply file cabinets of case information. They allow adding cases, modifying cases in
the system, scheduling and recording events in cases, recording financial transactions, etc. While this is a big improvement over manual processing of
paper records, this model of Case Management does not take advantage of the power of computers to truly automate Case Management.
Our event-driven/business rules model creates an agile framework for true case “management”. As events occur in the system, triggers for corresponding
actions and timelines are automatically generated. They are assigned to users or groups according to pre-defined Court processes. Workqueues, task
automation and system prompts keep cases moving according to court rules from inception to disposal.
Our solution handles exceptions in-flight, and the case will continue to be tracked within the system. Various operations reports can calculate case
throughput, cases that are behind schedule and much more.
Event-Driven Workflow Management
1. |
A “Failure to Appear” is noted in the system |
2. |
The Workflow Management System automatically
recognizes this event and generates the appropriate
follow-up workflow processes |
3. |
The system will automatically populate a workqueue
for each case showing pending action items. Each user
or user group maintains a consolidated workqueue
showing action items across multiple cases. |
|
